Refund policy

We stand behind every pouch. If something isn't right — damaged in transit, wrong item, or it simply didn't live up to what we promised — email us at hello@bravebiltong.co within 14 days of delivery and we'll make it right with a replacement or refund. A quick photo of the issue helps us resolve things fast, and helps us hold our process to the standard we set.

Because biltong is a perishable food product, we don't accept physical returns. Once it leaves our hands, it can't come back — that's a food safety commitment, not a loophole.

Because biltong is fresh and made without preservatives, we also can't be responsible for orders that spoil after being left unattended following delivery — for example, packages that sit on a porch or in a hot mailbox while you're away. Once it's delivered, please bring it indoors promptly and store it somewhere cool and dry.

A few specifics:

Refunds are issued to your original payment method, typically within 5–7 business days of approval. If your order arrives damaged, hold onto the packaging — carriers occasionally ask for it when we file a claim on your behalf. We aren't responsible for orders confirmed delivered by the carrier but reported missing, though if that happens, reach out anyway; we'll help you file a claim and won't leave you stranded. Non-food items (bandanas and the like) can be returned unused within 14 days; you cover return shipping unless the error was ours.

Made slowly, in small batches. If we got it wrong, we'd rather know.

— A & I