Cancellation policy

One-time orders. You may cancel any order free of charge before it ships. Because we pack and ship quickly — typically within 1–2 business days — email us at hello@bravebiltong.co as soon as possible with your order number. If your order has already shipped, we can no longer cancel it, but our Returns & Refunds policy applies and we'll work with you to make things right. Approved cancellations are refunded in full to your original payment method, typically within 5–7 business days.

Subscriptions. If you've purchased a recurring subscription, you may cancel, pause, or skip a delivery at any time through your account page or by emailing us at hello@bravebiltong.co. To avoid being charged for your next shipment, cancel at least 2 business days before your scheduled billing date. Cancellation stops all future charges; orders already processed or shipped cannot be cancelled but are covered by our Returns & Refunds policy. No cancellation fees, ever.

Pre-orders. Pre-ordered items may be cancelled for a full refund at any time before they ship.

Questions? Email hello@bravebiltong.co — a real person reads it.